All too often the media portray the break down of a stakeholder relationship as a David and Goliath struggle, designed to encourage the viewer to sympathise with the underdog. While this can be a compelling narrative, the reality is usually more complex. The challenge for engagement professionals is not to view their role as managers of emotion and outrage, as portrayed by the media, but to seek accommodations between groups that reduce the likelihood of conflict occurring. If engagement is considered adversarial, we invite the legal profession into the facilitator’s space. Engagement to inform decision making is more effective than engagement to manage conflict.
There was a lot of content packed into the day, It was presented in a way that lots of value was gleaned from it relatively easily.Stakeholder Engagement Training Participant, 2011
An important take home message for me was to map all stakeholders and actively listen to their needs.Stakeholder Engagement Training Participant 2013
Extremely professional, gave us confidence that the forum would be run according to plan and achieve the desired outcomes.Consulting Client 2014
I firmly believe that we have planted the seeds for a new era.Consulting Client, 2012
"Jamie was a good presenter - very easy to understand and very down to earth"Stakeholder Engagement Training Participant 2014
I would certainly recommend them and use them againConsulting Client 2013