All too often the media portray the break down of a stakeholder relationship as a David and Goliath struggle, designed to encourage the viewer to sympathise with the underdog. While this can be a compelling narrative, the reality is usually more complex. The challenge for engagement professionals is not to view their role as managers of emotion and outrage, as portrayed by the media, but to seek accommodations between groups that reduce the likelihood of conflict occurring. If engagement is considered adversarial, we invite the legal profession into the facilitator’s space. Engagement to inform decision making is more effective than engagement to manage conflict.
Thank you for an informative and enjoyable workshop. It has given me plenty to think about, and I’m sure I will draw on the information presented in upcoming projects.Stakeholder Engagement Training Participant, 2011
Extremely professional, gave us confidence that the forum would be run according to plan and achieve the desired outcomes.Consulting Client 2014
I firmly believe that we have planted the seeds for a new era.Consulting Client, 2012
I found the consultant to be a highly professional and ethical person who took the time to understand the client group we work with.Consulting Client 2015
Delivered another unique and innovative product.Consulting Client, 2012
An important take home message for me was to map all stakeholders and actively listen to their needs.Stakeholder Engagement Training Participant 2013