All too often the media portray the break down of a stakeholder relationship as a David and Goliath struggle, designed to encourage the viewer to sympathise with the underdog. While this can be a compelling narrative, the reality is usually more complex. The challenge for engagement professionals is not to view their role as managers of emotion and outrage, as portrayed by the media, but to seek accommodations between groups that reduce the likelihood of conflict occurring. If engagement is considered adversarial, we invite the legal profession into the facilitator’s space. Engagement to inform decision making is more effective than engagement to manage conflict.
"Jamie was a good presenter - very easy to understand and very down to earth"Stakeholder Engagement Training Participant 2014
I would certainly recommend them and use them againConsulting Client 2013
There was a lot of content packed into the day, It was presented in a way that lots of value was gleaned from it relatively easily.Stakeholder Engagement Training Participant, 2011
I found the consultant to be a highly professional and ethical person who took the time to understand the client group we work with.Consulting Client 2015
The facilitator was evidently knowledgeable and he was able to answer any questions asked during the day. His ability to relate questions to his practical experience in the field was extremely valuableIn-house Training Participant, June 2014
I would like to express my gratitude for the work undertaken by 361 degrees and Jamie and to commend him on proving that work can continue even when on the other side of the world. Many thanks and I look forward to working with you againConsulting Client 2015